FNB not worth the money we pay them

I filled in forms for a credit card dispute form on the 7/8/2021 (Saturday). I got feed back on Tuesday the 10/8/2021 stating I needed confirmation that I have tried to get my monies from Gold Reef City which I sent them two on the same day. No one has come back to me and today the 17/8/2021 I decided to give them a call , someone answered my call and told me they were just checking there system what is going on as i had given them my case number I have been on hold for 33 min without someone even saying a word back to me , i then just put the phone down.

FNB banking app is world class but as soon as you have to deal with FNB staff they are totally useless. No one comes back to you regarding anything and their branches are just as bad. And I'm a FNB private client , meant to be one of the top packages , top my ass.

Useless, Useless, Useless