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Elize S
1 reviews | Active since Jan 2017
08 May 2020, 10:37
FNB not worth changing banks for....STAY WHERE YOU ARE!
I have logged a Hello Peter 2 weeks ago about a incentive FNB promised when you take up an account with them. Had one phone call to advise they are looking into the matter and after 2 weeks still no feedback. I regret leaving my previous bank to come to FNB. The service is even poorer than my previous bank. Prior to my Hello Peter complaint I phoned into the call centre a couple of times too with promises that I will be called back. Still waiting for those calls too. FNB is not better than other banks when it comes to customer service.....STAY where you are. FNB is full of empty promises. Very disappointing.........
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Elize S's updateReviewer Update
18 May 2020, 08:44I was sent an email advising that I will be credited on the 15th May. I was never credited so the matter is still not resolved. Please provide me with your formal escalation process because 2 Hello Peters later, various calls into your call centre, emails and still the matter has not been resolved. If you don't even bother to resolve queries on the back of social media complaints then I don't know what to do to get this matter resolved. Seems like the only time you take customers seriously is if you escalate to the CEO or something. This is just absolutely ridiculous.
ES
Elize S's update18 May 2020, 08:44
Reviewer Update
I was sent an email advising that I will be credited on the 15th May. I was never credited so the matter is still not resolved. Please provide me with your formal escalation process because 2 Hello Peters later, various calls into your call centre, emails and still the matter has not been resolved. If you don't even bother to resolve queries on the back of social media complaints then I don't know what to do to get this matter resolved. Seems like the only time you take customers seriously is if you escalate to the CEO or something. This is just absolutely ridiculous.