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RZ
Reece Z

1 reviews | Active since Sept 2018

18 Sept 2018, 08:26

FNB not wanting my business...

So disappointed in the service received from FNB business banking. Been battling to open an account with them for more than a month now. Since I have sent an email to their complaints email address, and to date not even received any further correspondence from them but their automated response a day after I lodged the complaint. This is my second bad encounter with FNB trying to open an account. I'm starting to think they do not want my business...? Opened an account with Nedbank in less than 3 days for another purpose...

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Sept 2018, 09:17
Official

Good Day Reece Zietsman ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.

I do apologise for any inconvenience caused.

Ref:

Regards,

Client Experience Team

Email address: ***

Tel number: ***

RZ
Reece Z's update21 Sept 2018, 07:57
Reviewer Update
Since my complaint about the exceptionally BAD service - I have yet not received any joy from FNB, and FNB truly shows their commitment through this service. I received 1x call, which was an absolute waste of time. Since received another email with the SAME documents to complete, a third time in a row, and submitted just to find no joy AGAIN! Cannot believe this!!!!!! Now 51 days - just to open a simple, straight forward business account.... I was told it would take 24 hours for the "Next step" in the process to be completed, and we're now three days later, and no luck!