FNB, not very helpful...

I had made use of a feature extended to "premier" clients which gives one access to a team of bankers. I had wanted to move to a bundled pricing option which would see me taking on a credit card together with my normal account. I had made this query on the 28 September and nothing was finalised. I had then noticed that for the past two months I have been paying the new fee but I have no credit card issued to me. And when trying to use the chat facility on the app, you are mostly put on hold or wait for ages for a response. A response received was that the old plan I was on, no longer exists and I was moved onto another plan. This was never communicated to me. Poor service from FNB, not what I would have expected from such an establishment.