FNB not updating internally the Credit System

Hi<br> I was under debt review and afterpaying my last outstanding payment last year February 2014 and receiving the Paid up letters from FNB they did confirm that everything will be updated on my credit record. <br> BUT when we did an application for a bond now FNB DECLINE because of a BAD PAYMENT PROFILE because on their system the FORGOT to up date my credit record on the System & therefor no other Bank want to help us with a bond too<br> Surely this need to be updated internaly as promised.. I have a mail where FNB confirm they made a mistake BUT now this means my name is wrongly under debt review and NO bank will offer us a bond!!<br> I have credit reports from Experian and trans union that confirms I have a Good credit rating.. Itc checks all very good.. BUT the banks pick up that I'm under Debt review?? <br> Sorry won't help as this is all I got when phonong FNB yesterday......