FNB NOT THERE TO HELP THEIR CLIENTS

This my second review for FNB. I have complained about a problem weeks ago and an FNB consultant contacted me and also gave me a reference number. I also received an email stating the following: Your High Priority Complaint Reference Number ***NF been assigned to a Service Resolution Consultant in Customer Resolution Centre. It was send on the 29th of April and almost a month ago. Nothing has been done since! I have sent a couple of emails regarding this matter and no-one has even answered me. This has been hands down the worst service I have ever had to deal with.