FNB not the same anymore.

If you have a ***** case to follow up on, don’t call the ***** department because they don’t answer. If you have a credit card dispute, don’t call them because they don’t answer. They don’t even reply to emails or acknowledge them. FNB hides behind the fact that they have a very high call volume and direct you to secure chat. Don’t chat to them either. All they can do is escalate and reply that you will receive a response in 48-72 hours. 3 days later, because you haven’t heard from anyone and the lines don’t get answered you revert back to the chat line, they give you the same response. You will receive an email within 72 hours. Chat line refuses to provide an actual number where you can speak to an actual person(direct number). Management is far too important to take this seriously. Mine has been going on since the 20/03. No call, no email or any form of correspondence. And I can’t get through to anyone. FNB you are going down the tubes. It’s not the first time so I feel I have a right to complain. Your chat line speaks to 5 different people at the same time, yet tell me I’m first in the queue. Then you get distracted and forget you’re chatting to them and they cut you off. You can hold up to 10 minutes when speaking to an agent but only give you 3 minutes to respond.