FNB not the right bank to bank with!!!

SO my account got hacked on Saturday the 07/08/2021. An amount of R799.80 went off my account thrice. While I was on the phone trying to cancel my card at about 4pm on a Saturday afternoon the 3rd transaction went off. Eventually the guy cancelled my card. He gave me a Case number and said that it will take 7-10 working days for the investigators to make a decision if I will be receiving my money back or not. He said that someone will be in touch with me. Its been 5 days thus far , and no one has contacted me from FNB. This is so disappointing and frustrating, as now I do not have a Debit card that I can use, and I do not know what is happening with regards to this issue!!!

Should someone not be contacting me? I am just old fashioned and prefer to swipe my card when making a purchase, instead using all this virtual things.

Come on FNB dont use COVID as an excuse for your lack of services and communications!!!!!