FNB not the Bank it use to Be

I moved from a bank to FNB, soul reason because the great service I experience from FNB which was back in 2008. Presently I can’t state that anymore. Customer service at FNB is dreadful, the whole bank is in shambles , closing ATM’s in my area and ATM’s that does not function correctly. I ordered a device from FNB, they notify it will be delivered in the next 3-5 days. Courier notify me the next day that my parcel will be delivered the same day, no time frame nothing. I don’t work from home so they pitched up at my home address nobody there, no phone call, nothing. (parcel undelivered) Next day received msg from FNB device dept. that if its undelivered the 2nd time that I will be liable for the courier charge. Terrible