FNB not the bank for clients

I have a few issues with FNB. I can't get FNB to correct my email address. I don't get my mortgage statements. The staff in the branch say I must phone the call centre for assistance, just to find out they can actually assist me in the branch with some of my queries! I want to have an open discussion about my financial investments and explore the options available but I must phone the call center which is loacated by the entrance of the branch where bystanders are passing closeby? I need more from fnb and it seams that clients who want to talk about investment, life insurance, mortgage protection and how to pay extra on a bond isn't catered for. The best is to get a bank where a person can meet with you to help grow your portfolio as I'm sensing fnb may not be able to do it.

at least I received an sms saying fnb will make contact with me in TWO days???? maybe at an inconvenient time, to talk about my investment. I should never have left Capitec for FNB. but fnb promised me a lower interest rate on my bond if i moved my banking to them. I never received a lower interest rate! The move was for nothing! I like the FNB banking app but if you cannot do it on the app then it seams impossible!