FNB NOT TAKING ***** SERIOUSLY

I contacted FNB to have 2 debicheck mandates removed as they are from two known *****ulent service providers (SS-MEDIC and SS-LEGCOV). I have had multiple interactions with consultants (>8) ,all were not fruitful. These are just a few responses I have received from their consultants "kindly wait for the debit order to collect then we can escalate for ***** mandate validation", "we are not mandated to suspend debicheck mandates", "Please note that the bank is a third party. And we do not have details for all service providers on our system", "Please note as you have advise the issue is *****ulent therefore FNB ***** needs to assist", "... this department isn't equipped to handle that kind of inquiry." So from these conversations with consultants what I learned was the bank can't help because they are not mandated to do so ,I also learned that a company can log a debicheck mandate and FNB won't be bothered about the details of the service provider and they'll only check if it's ***** only if you report it, so your money is not safe with FNB. I was forwarded to different departments and each department saying they're no equipped assist with my problem. The most interesting comment was a consultant saying "debicheck mandates are not logged by the bank." and it got me thinking, if the a debicheck mandate is logged by a service provider it is not directly displayed by the app it still needs to be approved by FNB then it is displayed on the app, so clearly some of the consultants are misinformed. I was trying to stop the ***** from materializing however I was told it must happen then they'll help instead of stopping the service provider from claiming