FNB NOT TAKING RESPONSIBILITY FOR INCORRECT INFORMATION SUPP****

FNB Debt review department/HOMELOAN DEPARTMENT is the worst I have ever dealt with. After finishing off on debt review I contacted FNB asking them on how to go about to get my home loan debit order reinstated. I was told to send them the clearance certificate and other information which I requested from Debt Busters, with confirmation from FNB that my homeloan is up to date. I made a EFT payment to FNB to cover my homeloan for the end of October after I contacted FNB to confirm payment I needed to make. Now two weeks later I received an email stating my home loan is in arrears with R1492.03 and no one is willing to send me a statement with the brakdown of the so called arrear amount. When I contacted FNB first of all consultants are very rude not willing to help at all. I was transferred from the debt review department to the homeloan dept and back, calls was dropped and I had to phone back again and was placed on hold to confirm that the homeloan was in arrears for 15 minutes just for the consultant to get back to me with no real answer as to why debt busters was given confirmation on the 1st of Nov that my homeloan is up to date and now to receive an email stating I am in arrears.....from Sept, confirmed by the homeloan department. when I asked to speak to the manager I was told I will go in a queue as the manager is on a call an then the call was dropped...no SURPRISE there. I asked who is going to take responsibility for supplying me and debt busters with incorrect information consultant just said he can't do that. SO FNB WHO IS GOING TO TAKE RESPONSIBILITY WHO PROVIDING INCORRECT INFORMATION NOW AFFECTING MY CREDIT SCORE ONCE AGAIN AFTER IT TOOK ME 5 YEARS TO CLEAR MY NAME....Not on FNB I have been a customer from 2004 but this is not the first bad encourter and it makes me re-think keeping my homeloan and accounts with you.