1 reviews | Active since Aug 2019
FNB NOT supporting business account holders
On Monday I contacted the Business Account Call Centre in regards to a reversal of an incorrect EFT payment that I made from my account. Even though the call centre agent was very helpful and sent me the required documentation immediately, once I completed these documents and sent them to the relevant email address on the document, that was when my problems started.
FNB claims that they will provide you with feedback between 24 and 48 hours later, now 72 hours later I still have not received any feedback or any kind of reference number indicating that my request is being attended to.
Phoned the Call Centre again today, only to be told by the agent that "the only way to contact the Admin Centre is via the email address provided". Sending another email resulted in exactly the same issue. No response yet AGAIN.
This is shocking support on a business account...
Today almost 96 hours later, no phone call has been received or email or anything to indicate that they are working on my issue
Today almost 96 hours later, no phone call has been received or email or anything to indicate that they are working on my issue