FNB (NOT SO) SMART BANKING

During December I almost fell victim to a crime. I reduced my credit card limit. In January I tried to increase it again on the app and online banking with no success. I got an sms saying that a consultant will call me two weeks ago. No calls. I called today and got redirected three times. On the fourth attempt I was placed on hold for fourty minutes. This is a pathetic service and a disappointment as the newer banks are much more on the pulse with customer needs. The response efficiency of FNB is very poor. One would think they strategically treat credit card holders with more preference due to the exorbitant interest rates. Shocking and dismal I don't know why I even have FNB