FNB not so first

After being a customer of FNB for over a decade they haven't managed to successfully assist me with activating my children's FNBY accounts. Countless emails, countess phone calls with hours on the line being transferred from one person to the next, emails with the requested documents resent from one department to the other, having my own personal card blocked because in the process I was transferred to the ***** department by another *********** person and despite me putting it clearly that I didn't need the ***** department I was left red in the face at a till point a.day later with no online self help option to unblock my card, another 14 minutes on the line and my frustration with FNB taken to the next level. So FNB...is my option to take my business to where I will get a better service or are you going to sort out my simple request by now complaining publicly? Because I am sure it will not take your competitors 3 months to do something as simple as activate the three useless cards that are sitting in my sons wallets?