FNB not so digital

I must say I am so disappointed in FNB who claims to be the digital leader in the banking sector. It took me 2 and half weeks to open a business account and try to get it activated and still no luck.

They keep on asking me for the same documentation without really being clear about what is wrong with the documents I have sent. I had to call them several times to get an answer and every time I call the answer is different.

I also tried to escalate the issue, but it seems the process is the process, and no matter what it takes 3 working days to get an answer. I am at the point to cancel the application and go to another bank.