FNB NOT SERIOUS ABOUT EXISTING CLIENTS; PATHETIC STUDENT LOANS DEPARTMENT

This is probably my 5th or 6th complaint in a row, including the complaints i laid at the actual bank, about my student loan application. I was told that they are now doing this new thing where applications are not handled at the branch, in an attempt to make the whole process seamless. Well, i don't know how other people feel about that, it really isn't working out where i'm concerned. Since i started this re application process for my 2018 studies back in November 2017, no one and i mean no one at FNB( student loans), has handled my application well. From getting text saying the application has failed without anyone actually even hearing from me, to the ever elusive student loan consultants saying they will call me and NOT calling me back...to they person who handles the hello peter complaints pretending to assist, all her assistance always falling by the wayside. Then to another lady named Jackie, who was kind of assisting as best she could, then i guess she just decided to move on with her life. I mean the whole process has been frustrating. The worst thing for me now is, if i must find this loan at another bank, it means i must have an account at that bank, because that's what these banks do now, they are more comfortable giving loans to their clients. I Hate that FNB, is making me resort to such desperate methods, because i have been and honest client to them. I guess situations like this, is how you know how valued you are as a client. I am not valued by FNB, at this moment, nothing has been more crystal clear. All that money you spend on propaganda advertising. PATHETIC.