FNB not rewarding my ebucks

I recently found out that I am not earning ebucks because my credit card account is not in good standing. I called the Premier Bankers to investigate this inaccurate information. It was then brought to my attention that there is old (very old) credit card that was handed over incorrectly (prescribed) then rectified and a settlement letter provided for it. I had a home loan declined because of this prescribed credit card account and now I am informed that I currently do not earn ebucks because of this thing again. Is it that hard for FNB to completely remove this information from their system or at least provide it to all its division so I don't get inconvenienced unnecessarily? I hope that the ebucks that I would have earned during this period will still be rewarded to me.