CJvR
Chantel Janse van Rensburg
1 reviews | Active since May 2015
13 May 2015, 17:15
FNB not reversing interest fees or charges
Hackers logged into my online banking profile changed my cell number registered me for cellphone banking transferred all my money. It took them 5 weeks to sort out, where they refused to assist me financially since \the branch hands was tied and they could not override the system. Now they are not responding to the emails relating to the reversing of the interest and fees for those ********** transactions"
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FNB (First National Bank)'s replyOfficial
14 May 2015, 10:29Hello JVRchantel,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 683082.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 683082.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply14 May 2015, 10:29
Official
Hello JVRchantel,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 683082.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 683082.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)