FNB not returning money it admits it owes.

During a rate review in December, FNB discovered that my main banked discount had not been app****. I was promised a reimbur*****t. For the past 4 months, I have been fighting to have this money owed to me reimbursed. I am not even sure that in the subsequent months, the main banked discount has been activated, as there has been 0 communication. After a Hello Peter post over the terrible service during the rate review, there was all of a sudden concern and I was called and promised a follow up over the reimbur*****t. Nothing has yet happened a further two months later.

This is beyond terrible service, after a mistake on the bank's part had already put me out of pocket. The home loan department needs to up it's game.