FNB not responding to reset online profile 6 days in waiting

I can’t comprehend that such a large corporation has gone down in only 4 years since leaving the country. I accidentally blocked my online app profile and it’s been 6 days and no one has called me back despite the many attempts to get hold of someone to assist me to reset my account. I was advised on Saturday just passed I would be contacted within 48 hours I am still waiting. I also find it extremely frustrating that I can’t get through on any of the call centre numbers. The options don’t process or respond to ones keyed in responses. When I dial 3 for online the recording just keeps on talking. The music is super inappropriate as well, it’s a low tempo erotic tune, not calming at all. Doesn’t help for the patience when I’ve been waiting for more than 15 min of the other side. I just want FNB to call me back on my abroad number so I can have my banking app working again? Why is something so simple made so complicated. Pls call me on ***. Pls note I don’t have a sa number that is still in operation.