FNB not responding to queries logged via Online Banking

Item: FNB (First National Bank)
Rating: 1
Author: joseph.cassim joseph.cassim

Early March, I logged a complaint via Online Banking and heard nothing from FNB. I even forgot about my query until recently. On Wednesday, I logged a query, still haven't heard anything. Not cool FNB.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

05 Apr 2019, 09:48

Good Day,

Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.

A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.

Kind Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply05 Apr 2019, 09:48

Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.

A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.

Kind Regards,

Hello Peter Complaints Team

*** (option one)

joseph.cassim joseph.cassim's updateReviewer Update

08 Apr 2019, 12:42

Hi FNB, Firdouze contacted me to inform me that someone from Forex will get in touch with me, but nobody has contacted me as yet.

joseph.cassim joseph.cassim's update08 Apr 2019, 12:42

Reviewer Update

Hi FNB, Firdouze contacted me to inform me that someone from Forex will get in touch with me, but nobody has contacted me as yet.