LJ
Lorraine J
1 reviews | Active since May 2020
27 Sept 2021, 22:33
FNB not responding to enquiries/complaints
At the end of last month, I logged a query on FNB's website. By 8 September, I still did not receive a reply and the call centre could not assist me. I sent an e-mail to ***. *** responded by e-mail (instead of calling/sms and requested my ID/account number. I only saw that e-mail on 18 September and provided the information. It is now 27 September and FNB still did not contact me, nor addressed the problem.
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Replies (2)LJ
Lorraine J's updateReviewer Update
30 Sept 2021, 22:28On the app, I received a message that a consultant will contact me within 24-48 hours. But NOTHING happened. No calls, no e-mails, no message...
LJ
Lorraine J's update30 Sept 2021, 22:28
Reviewer Update
On the app, I received a message that a consultant will contact me within 24-48 hours. But NOTHING happened. No calls, no e-mails, no message...
LJ
Lorraine J's updateReviewer Update
29 Nov 2021, 14:552 months later and still NO response!
LJ
Lorraine J's update29 Nov 2021, 14:55
Reviewer Update
2 months later and still NO response!