FNB Not responding to customers

<p>I have received numerous sms's from FNB to submit new FICA doc's and have re-submitted them time & again but to no avail. They keep on sending those sms's. Eventually I phoned & spoke to a gent first and the 2nd time a lady who gave me his and her e-mail addresses to submit the doc's to, which I did on the same day. I keep on receiving these sms's and now also threats that my business account will be closed if I do not submit these doc's, but what these idiots don't understand is that I have submitted and resubmitted the doc's 4 times now, without getting any response from the people I sent it to. I have sent 112 (yes 112) e-mails to FNB as of today to get this issue sorted out, but still no reply. (And they brag about being the best digital & service bank in SA!!! - What a joke!!!)</p>