FNB not responding on home loan quote

I received my quote for my home loan application yesterday at 08:39. Its very confusing as it does not seem to include my further loan and obly include my readvance. I've asked now for 25 hours for clarification. My private wealth banker and the homeloans agent do not respond. I decided that "Mohammed will go to the mountain" and I will go to the FNB Home Loans office today in Sandton to get a response.