1 reviews | Active since Jan 2011
FNB not resolving a debit order **** problem
A company called Digi Cash that is facilitating unauthorized debits off my account since March 2015. <br> I am having to submit debit dispute forms monthly to get the debits reversed. <br> As it turns out I am not the only client experiencing this yet the bank is doing nothing to fix this problem. <br> I have called the FNB ***** department who are of not help because they claim that it is not a ***** problem but a debit order department issue. <br> I am now having to close my current account and open a new one. <br> But that too is not a guarantee because these ******* could still find my account information and start debiting my account all over again.<br> They debit the account with amounts under R100 and they debit your account randomly over 5 times a month. <br> In July alone I was debited 12 times. <br> They are clever in that they change the reference of the debit so that even if you block the one debit they can still have access to your account either way. <br> There are 8 companies debiting my account through Digi Cash without my authorization and the bank is not doing anything to stop this. I have these companies' details and unfortunately I cannot do anything without the bank's help.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 741286 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 741286 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
