FNB not releasing FNB payments

I have been banking with FNB for 14 years, I am a private bank client with access to a private banker. On 21 Aug a Business banking with FNB made a payment to my account (FNB to FNB). This payment was made in the morning, at 14:00 the funds was not reflecting, I contacted the payee, who sent me a proof of paymnet and all the details match up. I contacted FNB who kept me on the lin for 15 minutes, after 15 minutes I was told by the individual on the line that I (Myself) have to contact the payee and ask them to contact FNB to release the funds, the payment could then be released within minutes, I said that they are busy and cannot contact my bank. After a long time of complaining they eventually agreed to contact the business who paid me, this was at 15:19. I specifically asked to be called back with feedback, which they did not do. The business that paid me, phoned me at 17:00 saying that FNB did contact them but did not release the funds because it was a payment from a business and because it was a large amount, which by the way is not such a large amount. She said that the funds will clear at 18:00, the funds did not clear. The following day I contacted the 24hr FNB private clients line, who once again said that the payee must call FNB, I still cant get hold of my private banker, which I pay for every month and I have commitments regrading those funds which I cannot complete due to FNB not releasing my funds,

I would like the following action to resolve this matter: 1. Release my funds 2. Compensation for the call time/airtime used 3. Refund off my banking fees for the month of August. I paid for a service that I did not receive