FNB not refunding my money!!

I logged a query with my private banker on the 18th of October regarding a cancellation of a Forex order as the order has not been processed by Forex since 5 October. I have even since closed my GBP account and my money is still not refunded. The matter is still not resolved and I have to constantly follow up, at times wait a week for a meaningless response from my banker. To add insult to injury when I tried to log this complaint on the FNB app and I got a "service unavailable" response as per usual! I then had to find other means to log this complaint and still no resolve!! This is horrible service!

Perhaps focus on getting current processes and features working before adding new ones. Be better!!