LK
Lizanne K

1 reviews | Active since Mar 2024

27 May 2024, 15:48

FNB not recommend.

I've always had the best service with FNB and had an account from the very start of earning a salary.

I've recently opened a global USD account and had to do some transactions through the account. A ridiculous"refund" fee was charged to my account for a payment that should never had to be returned. I've phoned numerous times, email numerous times to query the amount that was deducted without any luck. I've also always had a private bank on my Premier Fusion account. When I tried speaking to her to resolve the USD transaction, I was advised that the benefit was no longer applicable to my account, even though the website shows otherwise.

I would definitely not recommend FNB anymore. Their client service has drastically changed for the worse.

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Replies (1)
LK
Lizanne K's update26 Jun 2024, 09:27
Reviewer Update
Good day,

And yet, after logging a complaint, no one has got back to me or assisted in solving this.

I would not recommend FNB to anyone and I am in the process of moving my business elsewhere.

Regards,