FNB- Not really interested in helping you

I lodged a dispute with FNB's ***** Division on the 6th Sept 2018 (REF: ********** 6_ ********** 28). I paid for what I thought was a business education programme with coaching through a company called MOBE LTD. I was offered an early bird special where they offered me two programs for the price of one before I completed their beginner course (which was my initial purchase before the two for one). When the time came for me to receive the two for one course I found out that they were shutdown by the FTC in the US for being a ****.

I approached FNB and I an honestly disappointed by the way in which the consultant was ready to say no to me on the phone even before getting all the information and supporting documentation from me. My dispute was then declined, not because it was not valid but because it was not filed within 30 days of the payment being made- even though I submitted supporting documentation and an explanation of why I did not file within the 30 days. For a company that claims to take pride in "how can we help you", FNB has rigid systems and processes and I believe that they look for (pathetic) loopholes to not be of assistance to a customer in need.

I am honestly disappointed and I guess I now see through the marketing gimmicks to the true nature of my bank. They are not interested at all in helping us as their customers.