FNB NOT PROVIDING SERVICE

Good day I think my time baking with fnb has come to an end. I have been having problems never resolved. fnb still owes me R545 deducted from my account while funds were available. I mean every month we have a problem, I had issues with debit orders on my cheque account you guys keep on telling me they are blocked how did you letting them in the first place debit my account? I lost over R10K even this month they tried to debit but my bank is doing nothing about it. these orders don't have a valid mandate but they are blocked how is it that no one can answer or do anything about it? as I'm speaking to you today I have R250 debited that I don't know about.26 May _ R774.90, 27 May R2929.80, 24 June R2810.14, 24 June R1730.48, 26 July R2848.23, 26 July R1730.48, 27 Sept R250 this is equal to R13074.13 Clearly, fnb is not doing anything about this nor really planning to do anything about this. I have a private banker who doesn't even take any of my complaints seriously nor contact me. she clearly undermines me because of colour or race, clearly if these complaints were from a white person she would have attended them. she is no different from fnb customer care service same as you guys if these complaints were logged by a white person they would have been resolved a long time ago. clearly, I'm not your target client so I've just had it with fnb. I wanna close my account and transfer the investments I have with you guys and cancel everything. when I spoke to Nicole Thursday was expecting a call as she escalated this matter and spoke to Xolani the same day they said I was gonna be called back within 24-48 hours today is Tuesday still waiting for a call I will go to a service provider that is willing to provide the service