FNB not providing any client assistance R50 per page only for bank statement!!!

The service from FNB is disgusting. I am not getting my account statements and when I phone in to request the statement the lady told me they will charge me R50 per page. Why are we then paying banking fees and trying to be assisted. Its suppose to be a benefit for the banker to access my statement but it’s not available!!!! This is f*#*ing ridiculous… SERIOUSLY THE WORST BANK TO BANK WITH