FNB not protecting their customers from ********

It’s sad how FNB can’t protect their customers. I am an FNB customer and I wasn’t happy with what happened to my sister, FNB couldn’t protect her she lost almost R150k due to ****. The ******** made a loan under her name and everything was done online that’s how easy it is to get money from FNB, everything was done online without an actual hand signature and supporting documents. FNB is so advanced in technology but they can’t protect us, they suspected something ***** was happening in the account but they never bothered to call my sister or holding the transactions from going through. The only thing they did they sent an sms after the whole loan was made. I’m definitely moving to another bank that is safe and that will protect me. I know for a fact that if my sister was using another service provider she would have been protected. My sister is now in debts and we’ve tried to contact the ***** department but they didn’t help us what’s the whole purpose of a ***** department if you can’t get assistant.