FNB - Not prepared to go the extra mile for their customers, they don't even try!

So I called FNB this morning to advise them that one of my suppliers had a problem and paid me late. I asked them if they could help out with some debit orders that payment was meant to cover. The money is in transit and the debit orders will be covered. I was told very coldly that there was nothing they were prepared to do to help. I have a friend who banks with Nedbank and he told me that his bank is always prepared to assist so I assumed mine would be willing too. Wrong. I was not going to report this because at the end of the day, none of them really care. Then I got an e-mail asking them to evaluate their service. Since it looked like they were going to at least make giving feedback easy, I click on the sliding scale to advise them that I was less than satisfied but the link goes to a blank page online with clearly no further options to select. Well done FNB on even getting that wrong. So disappointed.