FNB not operating e-bucks accurately

<p>Between myself and my wife we have issues with FNB's e-bucks service, at least one of us every month. My wife was erroneously put on reward level 4, FNB admitted to this and rectified the e-bucks, but not the reward level which resulted in money being deducted for the uncapped asdl service FNB connect used to have. This has been reported by my wife and by me, but not rectified by FNB. <br />This month my wife did not get reward level points for having an auto-payment setup for her credit card from her cheque account. It was setup from the start on her credit card and I had no idea that it lapsed. When checking on her internet banking we discovered that the auto-payment is in-fact still in place. It will not make a difference in her reward level this month, but may next month, it is however still a mistake on FNB's side. You are running a something that has too many flaws and that you cannot maintain. How many people are being done in because they are not as attentive as I am?</p>