FNB not offering sufficient support during Covid-19 Lockdown!

I am very disappointed with FNB. Other banks are contacting their clients to find out if they require payment relief for a certain time during lock-down. The only assistance that FNB is offering is an application on their banking app. NOT everyone uses or wishes to use a banking app! Also, on this app it states that you need to submit financial statements, point of sales and sales turnover reports if you are self-employed. How will financial statements help in ANY way to show that there is a loss of income if the loss will only be seen in May 2020 due the the current lock-down? FNB is making it impossible to speak to a HUMAN in this regard since if you don't qualify as per the banking app you will not be assisted? After lock-down, I will consider moving my home loans to a bank that doesn't just ask how can I help you but that actually DOES help you!