FNB not notifying of changes to online banking systems, doesn't care

<p>In relation to my previous complaint (https://www.hellopeter.com/first-national-bank/reviews/fnb-changing-systems-without-notice-or-recourse- ********** ) - where FNB changed their OTP structure without informing me and therefore left me unable to pay bills;</p> <p> </p> <p>I have now received a notice of formal complaint, where I am told to call them and change my OTP details. If FNB bothered to read the complaint, they would see that I cannot call from overseas - hence the issue. </p> <p> </p> <p>There is still no explanation as to why they suddenly changed their system without notifying me, and they appear uninterested in correctingTHEIR MESSUP.</p>