FNB NOT MUCH SECURITY ON CALL CENTRE LINES AND ONLY ASK ID AND NUMBER ON BANK CARD AND SOME DEPARTMENTS ASK FOR PIN BUT NOT OTHERS....THATS VERY *****

FNB Call Centre, when you call in the first thing before you talk to anyone is now that you get verification they ask for your ID number and your details on your card. So anyone can use your details.

Some departments ask for pin for card and others don't. That is *****....

My purse was ****** with ID and Driver's licence and the ***** swiped my Dischem card at Dischem and used the points on Dechem card to buy things.... I cancelled my bank cards on the FNB App tho.

How do I not know if they call into bank just with ID and those cards can do things eg take out loans or credit on my name if there isn't that much security?

I got an sms saying my card is canceled today. I didn't authorise. When I called in to ask I was only asked for ID number and card number to go into my profile and then told that courier cut up the card.

When I ordered the cards and saw that it is not in my budget I requested them to cancel the cards and have been doing banking without cards but that was a few months ago so they kept the cards, then why didn't they cancel them and also then your guys call centre kept calling me asking me when can they drop cards and I repeated numerous times to please cancel the cards.

I feel like as a customer we are punished if our Bank Cards and ID's get ******. To replace our bank cards is R500 and also little security of banking profiles. I can't skip credit card payments or bank charges to instead pay for my new card as guys hand people over ... Please can you guys relook at macro economic factors such as crime and peoples affordability of cards and bank charges ect as well as the status of cards if cancelled as well as security? Thanks

When I went to police station I was told that it is not a crime that my purse was ****** so could not report my purse ****** and only make an affidavit.

Another thing is call centre calls to ask about delivering cards and say they are a courier service and when you cancel the card they keep calling asif they don't capture in the system what you last said to them.... that's *****....?

Please can you guys make the security stronger as even on Radio 702 a few weeks ago I was told a guy that was unemployed had a R100 000 loan on his name made at FNB when someone used his details to make a false loan and FNB keeps calling asking for the installments.... I really don't want that done to me.

Also I wanted to ask Legal department after being on three different departments about my card and about the security issue and sms I received and they cannot call you back as your guys call centres are inbound only.