FNB not moving with the times in a deadly pandemic era

So I have not used my FNB Gold Cheque Account in over a year. FNB has not closed the account although they can see there has not been any activity in this account for almost 2yrs. Instead they continued to charge me bank charges till we for to R2585 of bank charges. I then decided let me settle the bank charges and close the account. Upon calling their contact Center, I was surprised to be told in these Covid times, FNB can't close my account over the phone, I need to go to a branch and have the account closed? Really FNB? In 2021 in the midst of the pandemic you haven't learnt to digitalise things? You still expect us to go into a branch, go queue and be serviced there. This is rather pathetic don't you think. For something as simple as just closing and account? I think you need to revisit your digital banking ways seriously. This is just unbelievable