WM
William M

1 reviews | Active since Nov 2018

02 Dec 2019, 19:22

FNB, NOT MAKING BANKING EASY.THEIR LOGO SHOULD "HOW CAN WE STRESS YOU"

HI ALL FNB IS ONE OF THE MOST DISGRACEFUL BANK IN SOUTH AFRICA. I AM A MEDICAL DOCTOR AND APP**** FOR AN FNB WEALTH SERVICE, TO HELP ,ME FINANCE MY PRACTICE. WHEN I WENT TO THE BRANCH, NOT ONLY NO ONE REALLY KNEW HOW IT WORKED, THE BRANCH CONSULTANT HAD ONLY A VAGUE IDEA OF WHAT IT COVERED, EVEN THOUGH I RECEIVED AN SMS SAYING THAT THE SERVICES WERE APPROVED. WE ENDED UP BY BRAINSTORMING ABOUT THE MEANING OF THE WORD "APPROVED". I WAS TOLD IT MEANS " YOU MUST COME TO APPLY" SINCE NOBODY HAD THE CARD THAT WAS SHOWING ON THE FNB APP. THEREFORE, I STILL HAVE TO CALL BACK FNB WEALTH DIVISION. THE LORD KNOWS IF I WILL FIND A NEW STORY.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Dec 2019, 09:34
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is  ***NF

Regards

 Hello Peter Complaints Team 

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