WM
William M
1 reviews | Active since Nov 2018
02 Dec 2019, 19:22
FNB, NOT MAKING BANKING EASY.THEIR LOGO SHOULD "HOW CAN WE STRESS YOU"
HI ALL FNB IS ONE OF THE MOST DISGRACEFUL BANK IN SOUTH AFRICA. I AM A MEDICAL DOCTOR AND APP**** FOR AN FNB WEALTH SERVICE, TO HELP ,ME FINANCE MY PRACTICE. WHEN I WENT TO THE BRANCH, NOT ONLY NO ONE REALLY KNEW HOW IT WORKED, THE BRANCH CONSULTANT HAD ONLY A VAGUE IDEA OF WHAT IT COVERED, EVEN THOUGH I RECEIVED AN SMS SAYING THAT THE SERVICES WERE APPROVED. WE ENDED UP BY BRAINSTORMING ABOUT THE MEANING OF THE WORD "APPROVED". I WAS TOLD IT MEANS " YOU MUST COME TO APPLY" SINCE NOBODY HAD THE CARD THAT WAS SHOWING ON THE FNB APP. THEREFORE, I STILL HAVE TO CALL BACK FNB WEALTH DIVISION. THE LORD KNOWS IF I WILL FIND A NEW STORY.
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Replies (1)FNB (First National Bank)'s replyOfficial
03 Dec 2019, 09:34Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply03 Dec 2019, 09:34
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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