AL
Amelia L
1 reviews | Active since Jul 2019
01 Jul 2019, 07:37
FNB Not living up to their word to clients
You know what a horrible service bank this is. I have phoned in numerous times to fix an error in payment I have made and one department sends me to another and eventually I get cut of. I went into the N1 City branch when it was still open to say that my one bank card is lost and I will no longer use this account.....just to see they keeping it open and now with 2 bank accounts 1 of which I dont have a card for or using and have reported card lost ...now they have put my acc in -R1300 shocking and apauling to say the least. I wil definitely advice anyone against FNB. I have been a client for many many years and now the service is definitely not something to write home about
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Replies (2)
FNB (First National Bank)'s replyOfficial
01 Jul 2019, 13:22Good day Amelia Lancaster,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply01 Jul 2019, 13:22
Official
Good day Amelia Lancaster,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
AL
Amelia L's updateReviewer Update
11 Jul 2019, 12:29Thank you to FnB and the staff that took the time and effort into assisting me with my complaint. I must say after all the nice people
I have spoken to I kind of feel ****py for leaving this complaint here, but atleast this time I got heard.
Thank you again
I have spoken to I kind of feel ****py for leaving this complaint here, but atleast this time I got heard.
Thank you again
AL
Amelia L's update11 Jul 2019, 12:29
Reviewer Update
Thank you to FnB and the staff that took the time and effort into assisting me with my complaint. I must say after all the nice people
I have spoken to I kind of feel ****py for leaving this complaint here, but atleast this time I got heard.
Thank you again
I have spoken to I kind of feel ****py for leaving this complaint here, but atleast this time I got heard.
Thank you again