HH
Horst H
1 reviews | Active since Mar 2021
08 Mar 2021, 06:50
FNB not living up to their promise of calling me about my issue
Received a reference number after my last complaint ‘private client can even stand surety for student’. After my post I received a references number (***NF) and assurance that I will receive a call to resolve my ‘high priority’ case within 48 hours. I still have not received a call.
I also requested that the recordings of Tommy conversations be sent to me (as per my legal right), which has not been done
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Replies (3)HH
Horst H's updateReviewer Update
10 Mar 2021, 07:14I am still eagerly awaiting contact
Hoping that the person that calls is able to issue a student loan for which I stand surety and that they are not just mandated for personal loans
Also hoping that the person that calls has the mandate to deviate from the standard process to give me a personalised service. I don’t see why I should be impacted negatively with a clean credit record and because I don’t have a clothing account
I will be utterly surprised if this call will provide a solution. I have lost all confidence
Hoping that the person that calls is able to issue a student loan for which I stand surety and that they are not just mandated for personal loans
Also hoping that the person that calls has the mandate to deviate from the standard process to give me a personalised service. I don’t see why I should be impacted negatively with a clean credit record and because I don’t have a clothing account
I will be utterly surprised if this call will provide a solution. I have lost all confidence
HH
Horst H's update10 Mar 2021, 07:14
Reviewer Update
I am still eagerly awaiting contact
Hoping that the person that calls is able to issue a student loan for which I stand surety and that they are not just mandated for personal loans
Also hoping that the person that calls has the mandate to deviate from the standard process to give me a personalised service. I don’t see why I should be impacted negatively with a clean credit record and because I don’t have a clothing account
I will be utterly surprised if this call will provide a solution. I have lost all confidence
Hoping that the person that calls is able to issue a student loan for which I stand surety and that they are not just mandated for personal loans
Also hoping that the person that calls has the mandate to deviate from the standard process to give me a personalised service. I don’t see why I should be impacted negatively with a clean credit record and because I don’t have a clothing account
I will be utterly surprised if this call will provide a solution. I have lost all confidence
HH
Horst H's updateReviewer Update
11 Mar 2021, 06:38I’m received an sms that I will be called in 24-48 hours for this high priority issue. That time has now elapsed and still no call. I’m just going to continue logging new issues until this is resolved
HH
Horst H's update11 Mar 2021, 06:38
Reviewer Update
I’m received an sms that I will be called in 24-48 hours for this high priority issue. That time has now elapsed and still no call. I’m just going to continue logging new issues until this is resolved
HH
Horst H's updateReviewer Update
15 Mar 2021, 11:36Someone called me on Friday and we were busy sorting this out. She mentioned that her system is slow and that she will call me back with my quote. I did not receive a call back. Can you please get her to phone me again?
HH
Horst H's update15 Mar 2021, 11:36
Reviewer Update
Someone called me on Friday and we were busy sorting this out. She mentioned that her system is slow and that she will call me back with my quote. I did not receive a call back. Can you please get her to phone me again?