FNB Not Listening!!!

I’m SICK & Tired of FNB not listening to a person !!!! Sick !!! When I started my new job I called them 5 days in advance to let them know MY PAY DATE WILL BE CHANGING FROM THE 20th to the 25th !!!!! It took another 2 Months for them to change that. THE LATEST MY BANK FEES !!! Dearest LIVING GOD !! It’s still being deducted on the 20th how does that make sense !!! You guys honestly have reached my End.