FNB not keeping to arrangements for SECOND MONTH IN A ROW!!!!!!!!!!!!

<p>Earlier this month, I made what it called a "Special Arrangement" with FNB to pay my credit card off. I was told they would no longer debit my account. All notes are there, and they can even see the credit account is showing as a Nil balance because Collections is handling it now. So I paid the R300 as per arrangement, this month, but now I see that FNB just deducted another R1258.56 for the credit card. This is the second month in a row that they have not kept to the arrangement I made. So, I phoned them, spoke to someone named Thuli, who told me to send an email because they can't help me. I have sent an email and now I have to wait until someone finally responds to me.</p> <p><br />I WANT MY MONEY RETURNED. And I will fight and complain until it is sorted out!</p>