1 reviews | Active since Nov 2010
FNB not keep with their arrangment
In March 2017 I phoned FNB and asked them if they can help me, as I would like to make payment arrangements for my Personal Loan, as I am only working half-day now and with that I had a salary reduction. I spoke to a guy, cannot remember his name and he tried to help me. Then 2 months past never heard of him again, then in June he phoned and asked me if I am still looking for help with my installment ? I said yes please, any help would be appreciated. He then said that FNB can help me for 3 months by reducing my interest rate and not adding interest BUT up to date this has not happened, I am still paying my installment every month ? I do not want to fall behind with my payments, I will rather make an arrangement that will suit my budget. Why offer me some help but not keeping your word ? Please can someone contact me URGENTLY and look into this ?
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)