1 reviews | Active since Aug 2011
FNB not issuing eBucks due to "misalignment"!
Further to my previous posting regarding eBucks, I received a call from FNB and then several emails, the last of which stated that FNB would credit me with the last six months eBucks to which I rep**** that that is not acceptable - the minimum I would be prepared to settle for is one years backdating. I have sent several emails regarding this but have not received a reply even though I threatened to close my credit card account if FNB were not prepared to come to the party.
Good Day Mr Philip Gonsalves
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Mr Philip Gonsalves
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***