Fnb not investigating ***** properly

I lost my debit card some time on Thursday 5th December. While sitting at a restaurant I saw money coming out of my account. I immediately called FNB to find out how that happened. They asked me what were the last four digits of the card. I checked my bag for the card to my shock the card was not there. I told them to cancel the card immediately.

They canceled it and opened a ***** case. The ***** agent told me that it looks like the card was swiped at a corner shop. The account even went into overdraft of 4000. I have no overdraft feature because even when I try pay for things without any funds in the account it declines.

The case was opened and today I got an email sent to me on a Sunday telling me that they will not liable for the funds being taken out because there is a chip and pin security feature on it. The chip and pin security feature is what I was dependent on for security so clearly that did not work.

I am not satisfied with the investigation because they did not tell me where the card was swiped which I specifically asked for.