FNB Not interested in client services?

Write a review MJ R

4 reviews | Active since Apr 2013

04 Feb 2020, 18:00 NO help from FNB even after urgent requests.

I had been trying to get help from FNB via emails since 30 Jan 2020 on problems setting up once off payments on their Online banking site as well as problems diwnloading statements -function appear BUT if you click on it, NOTHING HAPPENS. They do NOT reply EVEN on URGENT REQUESTS. Promises to ring back to sort the problem out, is nit done. Why are they not interested in client services or consumer satisfaction with services and processes. Previously they delivered good services but lately I get no reaction. Why??? Ever on marked URGENT REQUEST. Who is not doing their work?