FNB NOT INTERESTED

On 15th of Jan i wrote a review on my wait since August 2020 to get a refund , the below is what i recived on the 16th , now the 26th and havent heard a a word

well done FNB - Incompetence is rife

Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is: ***NF.