LJ
Lorraine J
1 reviews | Active since May 2020
25 Apr 2025, 16:14
FNB not inContact!
1. FNB set my easy account for closing - without notifying me. 2. FNB closed my account without notifying me 3. AFTER reactivating my account, AND receiving a notification that my account was reactivated, I received a message that my account was closed. 4. Since reactivating my account, I receive marketing sms's but NOT in-contact sms's, or e-mails! 5. FNB does NOT have an app that works on my phone. 6. On my previous phone, I NEVER received the app notifications 7. There is NOT an FNB branch in this town. 8. There is NO option in online banking to activate the in-Contact notifications. 9. FNB is exposing and making my account vulnerable to *****!
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Replies (4)0
Replies (4)LJ
Lorraine J's updateReviewer Update
13 May 2025, 10:28I am still not receiving InContact e-mails or SMS's!
LJ
Lorraine J's update13 May 2025, 10:28
Reviewer Update
I am still not receiving InContact e-mails or SMS's!
LJ
Lorraine J's updateReviewer Update
30 May 2025, 19:41 I am still not receiving InContact e-mails or SMS's!
LJ
Lorraine J's update30 May 2025, 19:41
Reviewer Update
I am still not receiving InContact e-mails or SMS's!
LJ
Lorraine J's updateReviewer Update
10 Jul 2025, 20:10 I am still not receiving InContact e-mails or SMS's!
LJ
Lorraine J's update10 Jul 2025, 20:10
Reviewer Update
I am still not receiving InContact e-mails or SMS's!
LJ
Lorraine J's updateReviewer Update
26 Sept 2025, 12:47 Since April, I REPEATEDLY communicated with FNB online, telephonically and in the branch about not receiving my InContact messages,
Now suddenly FNB claims, via e-mail that I am not registered for InContact, after it was confirmed that I AM regisgterd REPEATEDLY in all previous communnications.
I logged into my account and I AM registered FNB.
And not only are they coming up with this incorrect statement, they tell me I need to go to a branch to fix this, but there is no branch in this town!
When will you solve this matter?
Now suddenly FNB claims, via e-mail that I am not registered for InContact, after it was confirmed that I AM regisgterd REPEATEDLY in all previous communnications.
I logged into my account and I AM registered FNB.
And not only are they coming up with this incorrect statement, they tell me I need to go to a branch to fix this, but there is no branch in this town!
When will you solve this matter?
LJ
Lorraine J's update26 Sept 2025, 12:47
Reviewer Update
Since April, I REPEATEDLY communicated with FNB online, telephonically and in the branch about not receiving my InContact messages,
Now suddenly FNB claims, via e-mail that I am not registered for InContact, after it was confirmed that I AM regisgterd REPEATEDLY in all previous communnications.
I logged into my account and I AM registered FNB.
And not only are they coming up with this incorrect statement, they tell me I need to go to a branch to fix this, but there is no branch in this town!
When will you solve this matter?
Now suddenly FNB claims, via e-mail that I am not registered for InContact, after it was confirmed that I AM regisgterd REPEATEDLY in all previous communnications.
I logged into my account and I AM registered FNB.
And not only are they coming up with this incorrect statement, they tell me I need to go to a branch to fix this, but there is no branch in this town!
When will you solve this matter?